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  • Service BDC: Elevating Dealership Service Operations to New Heights
    In modern automotive retail, the Service Business Development Center (Service BDC) plays a vital role—serving as the connective tissue between customers and the service department, enhancing efficiency, improving communication, and driving service revenue. As dealerships aim to deliver superior customer experiences and operational excellence, Service BDCs are becoming indispensable. What...
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  • What is Sales BDC
    A Sales Business Development Center (Sales BDC) is a dedicated function in a car dealership focused on managing leads, nurturing prospects, setting appointments, and ultimately converting those appointments into sales. It's the engine that works before prospects come into the showroom: capturing interest, qualifying intent, following up persistently, and ensuring leads don’t fall through...
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