In modern automotive retail, the Service Business Development Center (Service BDC) plays a vital role—serving as the connective tissue between customers and the service department, enhancing efficiency, improving communication, and driving service revenue. As dealerships aim to deliver superior customer experiences and operational excellence, Service BDCs are becoming indispensable.
What...
A Sales BDC acts as a dealership’s lead engine and customer engagement hub. It captures and nurtures leads—from web forms to chat messages—qualifies them, schedules appointments, and ensures smooth handoffs to the sales floor. Traditionally staffed by humans, modern Sales BDCs now harness AI to operate faster, smarter, and around the clock.
2. Why Sales BDCs Are Critical...
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