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Enhance Quality Assurance and Training with Call Recording Tools1. Introduction In the contemporary competitive business world, a steady quality of communication is the key to success. Each customer call gives a great insight into the service performance and customer satisfaction. Nevertheless, such opportunities are not observed without appropriate tools. Call recording systems assist companies to record, listen and analyze conversations to improve quality...0 Commentarii 0 Distribuiri 479 Views 0 previzualizare