How to Reduce Customer Churn Using WhatsApp Automation

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2026-01-05 11:51:20 -

Customer churn is one of the most expensive problems for D2C brands. Acquiring a new customer can cost five to seven times more than retaining an existing one, yet most brands focus disproportionately on acquisition while neglecting retention. In India’s D2C ecosystem—where trust, delivery experience, and post-purchase communication strongly influence buying...

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