Allan Dermot works at Omind, contributing to AI-driven customer experience solutions for modern contact centers. He focuses on AI QMS, Voice AI, and CX technologies that help enterprises improve quality, compliance, and customer engagement at scale.
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Senior Business Consultant at Omind Technologies
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Lives in Norcross
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From 3150 Holcomb Bridge, Suite 300, 3rd Floor, GA, 30071, USA
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Male
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10/09/1978
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Followed by 0 people
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The Rise of Conversational Voice AI: How Multilingual Voicebots Are Redefining Customer ServiceRemember the last time you called a customer service line and were met with the robotic, “Press 1 for sales…”? This rigid, menu-driven experience has long been a source of frustration. Today, that paradigm is rapidly fading, replaced by something far more intuitive and human: the voice of an AI assistant. The rise of sophisticated conversational Voice AI platforms is not just...0 Comments 0 Shares 47 Views 0 ReviewsPlease log in to like, share and comment!
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Call Quality Monitoring Software for BPOs: Automating Compliance & Quality ManagementIn today’s competitive business landscape, Business Process Outsourcing (BPO) companies face immense pressure to deliver exceptional customer service while adhering to stringent regulatory requirements. With thousands of calls handled daily, manual monitoring of call quality and compliance is no longer feasible. This is where call quality monitoring software emerges as a game-changer,...0 Comments 0 Shares 163 Views 0 Reviews
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