Morning routines that change a day.
Arrival is calm and efficient. Staff greet each pet by name and scan for subtle body language while noting appetite mood and any limp or scratch that needs attention. A short written handover lets staff match play groups to temperament and to morning energy levels. Detailed routines are folded into the daily plan so small changes do not unsettle a familiar...
Arrival and first impressions.
Doors open, sunlight through glass and a warm, textured mat under paws. Staff move with low voices, hands steady, and a leash loop used like a trust signal as a nervous beagle sniffs at shoes while a lab leans on a knee for a quick hello. Notes from owners sit on a clipboard and detail meals, favourite toys and separation triggers so shifts. Crate free dog...
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