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Venkat Koya adicionou um novo artigo Outro
2025-11-03 09:45:11 -

Enhance Quality Assurance and Training with Call Recording Tools
1. Introduction In the contemporary competitive business world, a steady quality of communication is the key to success. Each customer call gives a great insight into the service performance and customer satisfaction. Nevertheless, such opportunities are not observed without appropriate tools. Call recording systems assist companies to record, listen and analyze conversations to improve quality...

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Venkat Koya adicionou um novo artigo Outro
2025-11-21 09:40:14 -

How to Reduce Missed Calls with Intelligent Call Management
1. Introduction Missed calls remain one of the biggest challenges for customer-facing businesses. Each call that was not answered is a potential lost customer, slow response, or unfavorable impression. As the demands on customer service increase and the necessity to establish instant contact with customers grows, efficient call handling cannot be neglected by companies. AI-based intelligent...

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Sai Varun Kumar adicionou um novo artigo Outro
2025-10-28 06:47:01 -

Smarter Call Center Monitoring Software for Modern B2B Teams
Running a call center in today’s B2B world isn’t just about picking up calls anymore. It is all about dealing with reality talk which creates business relations. Each call contains useful information on customer needs, sales and quality of service. However, such insights are not easily noticed without adequate visibility. That is why an increasing number of B2B teams consider call...

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