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Venkat Koya added blog Other
2025-11-03 09:45:11 -

Enhance Quality Assurance and Training with Call Recording Tools
1. Introduction In the contemporary competitive business world, a steady quality of communication is the key to success. Each customer call gives a great insight into the service performance and customer satisfaction. Nevertheless, such opportunities are not observed without appropriate tools. Call recording systems assist companies to record, listen and analyze conversations to improve quality...

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Venkat Koya added blog Other
2025-11-21 09:40:14 -

How to Reduce Missed Calls with Intelligent Call Management
1. Introduction Missed calls remain one of the biggest challenges for customer-facing businesses. Each call that was not answered is a potential lost customer, slow response, or unfavorable impression. As the demands on customer service increase and the necessity to establish instant contact with customers grows, efficient call handling cannot be neglected by companies. AI-based intelligent...

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