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2025-12-16 10:54:13 -

How an Omnichannel Platform and Customer Sentiment Analysis Elevate Modern Experience

Customer expectations are higher than ever. People no longer use just one communication channel—they move between chat, email, voice, social media, and messaging apps without hesitation. To keep up, businesses need an omnichannel platform that connects these channels and creates a unified customer experience. But strong communication is only part of the solution. Understanding how...

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