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2025-12-16 10:23:40 -

TRAI Outbound Calling Guidelines & Speech Analytics for Call Centers: Best Practices 2025 - 2026

Outbound calling remains a vital part of customer engagement, sales, collections, and support. However, as customer privacy and communication transparency gain importance, regulatory bodies have strengthened their compliance rules. In India, businesses must follow the TRAI guidelines for outbound calling, which ensure ethical communication practices and protect customers from spam or intrusive...

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