The Role of Outsourcing in Building 24/7 SaaS Support Teams

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2025-10-22 09:50:00 -

In the world of Software as a Service (SaaS), the product never sleeps. Users span every time zone, and a critical bug or a high-priority question at 3 AM can mean the difference between a renewed subscription and an immediate churn risk.1 Providing true 24/7, high-quality technical support is no longer a luxury; it is the bedrock of customer retention and global scalability.2 For rapidly...

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