Solving Customer Support Challenges Using Generative AI Automation

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2025-12-30 09:42:05 -

Customer support functions are under unprecedented pressure to handle rising ticket volumes, shorten response times, and meet high expectations for quality engagement. In 2024, 85% of customer service leaders reported plans to explore or pilot customer‑facing conversational Generative AI tools in 2025 to address these issues, reflecting broad industry intent to integrate AI into support...

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