The Ethiopian Airlines Chicago Office USA is a key service point for customers located in Illinois and the surrounding Midwest region. It’s particularly useful for travelers who prefer in-person support or need assistance with complex travel arrangements.

Here’s why you might need to visit or contact the Ethiopian Airlines Office in Chicago:

• Booking or modifying a flight

• Inquiring about flight schedules or travel restrictions

• Requesting special services (e.g., wheelchair assistance, special meals)

• Managing group bookings

• Ticket refunds or reissuance

• Lost baggage claims or baggage policies

• Frequent flyer program (ShebaMiles) inquiries

• Visa and travel documentation assistance

Ethiopian Airlines Chicago Office Location & Contact Information

Here are the current details for the Ethiopian Airlines Chicago Office:

Address:
Ethiopian Airlines Office
O'Hare International Airport (ORD)
Terminal 5 – International Departures
Chicago, IL 60666, USA

Phone Number:
+1 (800) 445-2733 (Toll-Free, USA)
Alternatively, contact the general customer service line: +1 (703) 682-0570

Email:
info@ethiopianairlines.com (For general inquiries)
or
customerservice@ethiopianairlines.com

Office Hours:
Monday to Friday: 9:00 AM – 5:00 PM (Local Time)
Closed on weekends and public holidays

Note: It is advisable to call in advance if you plan to visit the office in person, as office hours may change due to operational needs or public health guidelines.

Services Offered at the Ethiopian Airlines Office in Chicago

The Ethiopian Airlines Chicago Office USA offers a range of travel-related services for individual travelers, corporate clients, and travel agencies. Below are some of the major services provided:

1. Flight Reservations and Ticketing

Get help with new flight bookings, fare quotes, or rescheduling existing flights. Whether you’re flying to Africa, Europe, the Middle East, or Asia, the staff can help tailor your travel plans to fit your needs.

2. Baggage Services

Need assistance with delayed or lost luggage? The Chicago office helps process baggage claims and provides information on Ethiopian Airlines’ baggage allowance policies.

3. Check-In Assistance

While most passengers check in online, travelers requiring assistance—especially those with special needs or documents—can seek help at the office or the airline’s airport counter.

4. Visa and Travel Advisory

Not sure about visa requirements for Ethiopia or connecting countries? The staff at the Ethiopian Airlines Office in Chicago can provide updated information and guidance regarding travel documentation and health advisories.

5. Group and Corporate Bookings

Traveling with a group or organizing a business trip? The office handles bulk bookings and offers tailored solutions for corporate travelers, including negotiated fares and flexible travel terms.

6. ShebaMiles Program Assistance

Frequent flyer with Ethiopian Airlines? The office can assist with enrollment, mileage redemption, tier upgrades, and resolving issues with your ShebaMiles account.

Ethiopian Airlines at Chicago O'Hare International Airport (ORD)

Ethiopian Airlines operates out of Terminal 5 at O’Hare International Airport (ORD), the international terminal. Flights typically connect Chicago with Addis Ababa Bole International Airport, with onward connections to destinations across Africa and beyond.

Passengers can expect:

• Dedicated Ethiopian Airlines check-in counters

• Business class lounge access for Cloud Nine passengers

• Multilingual staff

• Easy customs and immigration procedures for international travelers

Tips for Visiting the Ethiopian Airlines Chicago Office

If you plan to visit the office in person, keep the following tips in mind:

• Bring identification: Always carry a government-issued ID and your booking reference or ticket number.

• Avoid peak hours: Try visiting mid-morning to avoid long wait times.

• Prepare documentation: If you’re making changes to your ticket or dealing with travel issues, bring all related documents (e.g., original ticket, passport, baggage claim tags).

• Check online first: Some services like check-in, seat selection, and ticket cancellation can be done online or via the mobile app, saving you time.

Frequently Asked Questions (FAQs)

1. Where is the Ethiopian Airlines Chicago Office located?

The office is located at O'Hare International Airport, Terminal 5 – International Departures, Chicago, IL 60666, USA.

2. What are the office hours?

The Ethiopian Airlines Chicago Office is open Monday to Friday, from 9:00 AM to 5:00 PM. It is closed on weekends and public holidays.

3. Can I make a flight booking at the Chicago office?

Yes, you can book or modify flights directly at the office or by contacting them via phone or email.

4. Is the Ethiopian Airlines Chicago Office inside the airport?

Yes, it is located within Chicago O'Hare International Airport (ORD), specifically in Terminal 5 which handles international flights.

5. What is the customer service number for Ethiopian Airlines USA?

You can call the toll-free number at +1 (800) 445-2733 for assistance from within the USA.

6. Does the Chicago office handle lost baggage claims?

Yes, the office can assist you with filing and tracking lost or delayed baggage claims.

Conclusion

The Ethiopian Airlines Chicago Office USA plays an essential role for travelers seeking personal assistance, flight information, and travel solutions. Whether you’re traveling for business, leisure, or reuniting with family across continents, the Ethiopian Airlines Office in Chicago is fully equipped to support your journey.

From managing flight bookings to handling baggage concerns, the office offers professional, timely, and friendly service to ensure you have a smooth experience with Ethiopian Airlines. If you're in or around Chicago and need help with your travel plans, don't hesitate to contact or visit the office today.